Frequently Asked Questions

Shopping on Yata

Who am I buying from?
From the independent seller or business shown on the listing. Yata runs the marketplace and helps with payment and the refund process, but is not the seller.

How do I pay, and in what currency?
By card or another method offered at checkout, through Stripe. Prices are in pounds sterling (GBP). Your bank may convert the amount if your card uses another currency.

Do sellers deliver worldwide?
Each seller chooses where they deliver. Checkout tells you if an item cannot be sent to your address. Food and treats may be limited to the seller’s own country or region. See our Shipping Policy.

Will I pay customs or import taxes?
Possibly. Orders sent to another country can be charged duties or taxes by that country or the carrier, and unless the listing says they are included, you pay them.

What if I want to return something?
See our Refund & Returns page. In short, consumers generally have 14 days to cancel most goods, and goods that are faulty or not as described can be returned or fixed.

Hiring a stall

How much does a stall cost?
Hire Stall & Space is £0.99 per month.

Who can hire a stall?
Registered businesses can offer goods, services or both. Independent service providers can offer services as individuals.

Is there a commission?
Where our marketplace commission applies to a goods sale, it is currently 8%. See section 12 of our Terms.

Can I cancel?
Yes. Cancelling stops future renewals and normally keeps your access until the end of the period you have paid for.

Will my location be public?
Your stall can appear on Global Reach. Independent service providers can choose between an exact and an approximate public location.

Dropshipping and suppliers

What is dropshipping on Yata?
A Dropshipping Seller chooses approved products from our Online Warehouse, sets a retail price in their own store, and the approved Supplier packs and sends each order.

How do suppliers join?
Suppliers apply and must be approved by Yata before they can sell. Approval lets an account use our tools. It is not a guarantee of the supplier or its products.

Rescues and charities

Is it free for nonprofits?
Yes. Registering is free. Yata reviews each application, and approved organisations can create their own presence and appear on Global Reach.

Trust and safety

Does Yata give veterinary advice?
No. Listings, pins and reviews do not replace professional advice. In an emergency, contact a vet directly.

Are reviews genuine?
Reviews must be based on real experience. A Verified Purchase label only confirms that the order was made through the marketplace.

How do I contact you?
Email office@yatasmarketplace.com or use our contact page.

Related pages

Terms and Conditions · Privacy Policy · Refund & Returns · Shipping Policy · FAQ · How It Works · Contact Us